A Guide to Making a Motor Accident Claim

Motor accidents can be a particularly traumatic and frustrating affair, and insurance complexities can make it even more stressful.

Unlike larger companies who use outsourced call centres with inexperienced advisers, we pride ourselves on being a local broker who utilises an in-house claims team of skilled experts. They will be on hand to deal with your accident and claims queries, providing a personal touch to ease you through the process, all without you having to wait on hold.

Lansdowne Woodward are the trusted experts when it comes to motor fleet and commercial vehicle, and as such are well placed to guide you through the aspects of making a claim during a motor accident. Read on to learn about what you should and shouldn’t do, along with why you should trust us to sort your business and personal insurance.

Get in touch with Lansdowne Woodward today to arrange your next insurance policy.

Making a claim if you’re in an accident

Stay calm

For minor accidents, we advise you stop your vehicle in a safe location and assess the scene, and to only drive away if you feel threatened or in danger (and you and your vehicle feel safe to drive!). For major accidents, it’s always best that you remain at the scene in a safe place – a good way behind a barrier or far up a verge out of the way of any oncoming traffic. Your vehicle may not be safe to drive away from the scene.

Think about calling 999

You should call 999:

  • For an ambulance if anyone needs urgent medical attention
  • For the police if the road is blocked or damaged

If someone is injured as a result of the accident, you should show your insurance certificate or cover note to the police either at the scene or within seven days.

Complete an incident recording form and take photographs

We’d advise completing the relevant incident recording form and to take pictures of the accident, photographing any vehicle or property damage if applicable.

Do not admit any responsibility

Citizen’s Advice recommend that at no point during any discussions with those involved should you admit any responsibility for causing the accident.

Exchange information with the third party

You should also exchange insurance details with any third parties involved.

Contact Lansdowne Woodward’s in-house claims team

Call Lansdowne Woodward, and through our in-house claims team we will ensure that you get all the support you need to deal with all aspects of the accident.

Trust Lansdowne Woodward’s in-house claim service to help with your vehicle query

For more information on our motor insurance and how our excellent in-house claims service works, or to learn about our wide array of business and personal insurance options, feel free to get in touch via our website or give our friendly team a call today on 01202 874989.